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Privacy Policy

At Sapphire we care about your privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Sapphire. This policy explains our privacy practices for Sapphireinnov.com (the “Site”), Sapphire’s mobile applications (the “Apps”) and services provided by Sapphire.

This policy is a part of our Terms of Use. By visiting the Site or using the Apps, you consent to our collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this policy. This includes any information you choose to provide that is deemed sensitive under applicable law. This policy only applies to Sapphire’s Site, Apps and services. We are not responsible for the content or the privacy policies of any of our members, websites hosted by the Site through our Pattern by Sapphire tool, third-party websites, or apps.

Sapphire’s Terms of Use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Site, our Apps, or services by minors.

Export of Data
By using Sapphire you authorize Sapphire to use your information in the Pakistan and any other country where Sapphire operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those applying in the country in which you reside. We will only transfer personal data to these countries where permitted to do so by law and we will take steps to ensure that your personal information continues to enjoy appropriate protections.

HIGHLIGHTS
You can read Sapphire’s full Privacy Policy below.
Information Collected or Received
To use our platform, you will need to provide us with a valid email address and you may be able to choose a username. Depending on the services you choose, we may collect additional information, for example: information in private channels like Conversations, billing or payment information, a telephone number, and a physical address. Please note that for security and performance reasons, such content may need to be accessed by certain Sapphire personnel from time to time.

Your username is publicly displayed and connected to your Sapphire activity. Other people may see the date you joined; ratings, reviews and related photos for items you purchased or sold; your profile information; items you listed for sale; your store pages and policies; your favorites, followers and those you follow; sold item listings and the number of items sold; and comments you post in our community spaces. You may optionally choose to provide and publicly display your full name and other personal information (such as birthday, gender and location).

You may connect to Sapphire with an external application, in which case Sapphire may receive information from that other service, as explained below.

We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. For more information about cookies, see our Cookies & Tracking Technologies page.

Uses and Sharing
We use the information that we gather from you users in a number of ways. For example, if you purchase an item, we’ll share your shipping information with the seller; we could use your forum suggestions to improve our services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; and of course, we use your email address to communicate with you. We also partner with service providers and other third parties that collect, use, promote, and analyze information about Sapphire members and visitors.

Sapphire will not sell or disclose your personal information to third parties without your consent, except as specified in our Privacy Policy.

Choices
You may review and change your information in your account settings, and you may remove certain optional pieces of information.

You may control the receipt of certain types of communications from Sapphire in your account settings. And although Sapphire does not currently respond to “do not track” browser headers, you may opt out of online behavioral ads through this link: http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser. For more information about managing cookies, see our Cookies & Tracking Technologies page.

Information Collected or Received
As a Sapphire member you are required to provide a valid email address at registration and you may be able to choose a username or alias that represents your identity on Sapphire.

Depending on which services you choose to use, Sapphire may require additional information to provide the service, such as a store name, billing and payment information (including billing address, telephone number, and credit card information), a telephone number, and/or a physical postal address. As a Sapphire seller, if you choose to use our Direct Checkout payment ("Direct Checkout"), Sapphire may require information such as your social security number, identification ID or tax ID, date of birth, bank account information, credit card information and/or other proof of identification in order to verify your identity and provide this service to you and to comply with applicable law. We may store credit card information and use it for both billing and payment purposes. Sapphire may contact individual store owners to confidentially request more information about their stores or items listed on the Site, or to ensure compliance with our rules and applicable law. Certain products or services on Sapphire may require you to complete an application; information you submit through the application processes will not be displayed publicly and will only be used internally by Sapphire unless otherwise specified.

You may optionally choose to provide and publicly display your full name and other personal information (such as birthday, gender, location) in connection with your account and activity. If you do not want this additional information displayed publicly, you can remove it through your Sapphire Public Profile page.

Your username, Sapphire ID or alias is publicly displayed and connected to your Sapphire activity. Other people may see the date you joined, reviews, ratings, profile information, items listed for sale, store pages, sold item listings, and comments in community spaces.

Sapphire automatically receives and records information from your browser or your mobile device when you visit the Site or use the Apps, such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site or on the Apps and stores it in log files. We may combine this automatically collected information with other information we collect about you. This information helps us to prevent fraud and keep the Site and Apps secure, analyses and understand how the Site and the Apps work for members and visitors, and provide a more personalized experience for members and visitors. For more information about online tracking tools (including flash cookies) and how we use them, see our Cookies & Tracking Technologies page or “Information Uses, Sharing & Disclosure” section below.

When you use the Apps, you may choose to share your geo-location details with Sapphire in order to use our location-based services. If you have provided your location details but would no longer like to share that information, you may opt out of those services through the settings on the Apps or on your mobile device. We will only share your geo-location details with third parties (like our mapping providers) for the sole purpose of providing you with those services. You may also enable the Apps to access your mobile device’s camera to upload photographs to Sapphire.

Some members or visitors may connect to Sapphire or register a Sapphire account using an external third-party application, such as Facebook, or an app developed using the Sapphire application programming interface (API). Sapphire may receive data from those connected third-party applications. Connecting your Sapphire account to third-party applications or services is optional, and when you connect your account to an external app, you will be granting Sapphire permission to receive information from the third-party applications. You can also choose to share some of your activity on Sapphire on certain social media networks which are connected to your Sapphire account. You can modify your settings and revoke your permission under your Sapphire account settings.

Sapphire may receive or obtain information (for example: an email address or IP address) about a person who is not yet a registered Sapphire member (a “non-member”) in connection with certain Sapphire features, such as when a non-member subscribes to a Sapphire newsletter, a member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature, a non-member engages in a transaction, or a member sends a gift card code to a non-member. Non-member information is used only for the purposes disclosed when it was submitted to Sapphire. A non-member can contact Sapphire Support if they do not want Sapphire to retain their information.

Sapphire also collects certain information from both members and non-members who visit websites hosted by the Site. This information may include your IP address or unique device identifier, and cookies and data from the pages you visit. To learn more about websites hosted by the Site through our Pattern by Sapphire tool, see our Pattern Policy. For more information on our use of cookies and collection of tracking information, see our Cookies & Tracking Technologies page or “Information Uses, Sharing & Disclosure” section below.

Choice & Control
We know that members of our community value having control over their own information, and therefore Sapphire gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your Sapphire account information (except your username) on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible on the Site, such as your full name.

For various reasons, Sapphire may send you messages about our services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, (such as newsletters), and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the “Messages from Sapphire” section of this policy.

If you have chosen to connect your account to an external, third-party application, such as Facebook, or an app developed using the Sapphire API, you can change your settings and remove permission for the app by changing your account settings.

If you no longer wish to use Sapphire’s services or receive service-related messages, then you may close your account. Click here to learn how to close your account.

Findability
You may connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to Sapphire. We do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on Sapphire helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favorites. When you begin following another member’s activity, they will receive an email notification (unless a member has opted-out of receiving this type of email).

If you do not want your contacts to be able to find you on Sapphire through your email address, phone number, or social networking connections, then you may opt out through your account settings on the Site. If you do not wish to be located on Sapphire via your full name, you may remove your name from your public account information on the Site. It is not possible to opt out of being found via your username.

Messages from Sapphire
On occasion, Sapphire will contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. Sapphire may contact you by telephone to provide member support or for transaction related purposes if you give us permission to call you. Additionally, Sapphire may send you an SMS message or physical mail in order to provide you with customer support or to provide you with information about products and features you may find of interest. You may update your contact preferences in your account settings.

Some messages from Sapphire are service-related and required for members. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with Sapphire’s support team. You may not opt out of receiving service-related messages from Sapphire unless you close your account.

Sapphire may also send you messages related to certain features or your activity on the Site or Apps. Sapphire may send you news or updates about changes to our Site, Apps, or services. From time to time, we may develop new types of messages and share them with you to inform you about our services. Primarily, members will receive these messages via email or push notifications through the Apps, but you may choose to opt out of receiving different types of messages through the settings on your Sapphire account or mobile device.

Sapphire offers optional email newsletters. When you register for an account, or choose to subscribe to a newsletter, you will receive newsletters from us. Newsletters are available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Sapphire for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of Sapphire (see Findability). If someone in your contact list is not already a member, you may invite them to join Sapphire and an email will be sent to them on your behalf. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message. You may only send an invitation to someone who has given you consent to receive one.

Community
Sapphire is both a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Teams. Please use common sense and good judgment when posting in these community spaces or sharing your personal information with others on Sapphire. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Sapphire generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on Sapphire.

Another Sapphire member may follow your public activity on Sapphire to receive updates, such as when you add an item to your public Favorites. You may choose to make certain activities private through your account settings on the Site. After a member has begun following your activity, you have the option to block that member through the Site if you do not wish to share your updates with that specific person.

Information Uses, Sharing & Disclosure
We respect your privacy. Sapphire will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy. We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting.

Sapphire limits access to your personal information by Sapphire personnel to those whom we believe reasonably need that information to provide products or services to you or in order to do their jobs.

If you reside outside of Pakistan, your information is controlled by Sapphire may share some of the data it gathers with or other Sapphire affiliates for purposes described in this Privacy Policy, including for ID verification, transaction reviews and payment processing. Regardless of what country you reside in or supply information from, you authorize Sapphire to use your information in the United States, Ireland and any other country where Sapphire operates. Please be aware that the privacy laws and standards in certain jurisdictions may differ from those applying in the country in which you reside.

As part of the buying and selling process, Sapphire will facilitate the sharing of information between the two members involved in the transaction, such as the other Sapphire member's email address, shipping address, and payment information. By making a sale or a purchase on Sapphire you are directing us to share your information in this way. We expect you to respect the privacy of the member whose information you received. As described in Sapphire's Terms of Use, you have a limited license to use that information only for Sapphire -related communications or for Sapphire -facilitated transactions. Sapphire has not granted you a license to use the information for unsolicited commercial messages or unauthorized transactions. Without express consent from that person, you must not add any Sapphire member to your email or physical mailing list or misuse any member’s personal information. Remember that you need to comply with all relevant legal rules when you use Sapphire. This includes applicable data protection and privacy laws which govern the ways in which you can use another Sapphire member’s information.

Sapphire may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Sapphire 's Terms of Use.

Please review our Requests for Information Policy to learn more about how Sapphire responds to requests for records or information about members of Sapphire’s community. We also may disclose personal information to parties in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity in accordance with our Intellectual Property Policy. In such events, Sapphire may disclose a name, address, country, phone number, email address and company name.

Sapphire is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions (including email promotions) or sell items or services to you through Sapphire’s services. Sapphire may also provide services or sell products jointly with affiliated businesses. When an affiliated business is associated with your transaction, we may share information related to the transaction with that affiliated business to facilitate your transaction.
Sapphire may share demographic information with business partners, but it will always be aggregated and anonymized, so personally-identifiable information is not revealed.

Sapphire may engage third party companies and individuals (such as payment processors, research companies, analytics and security providers) to help provide our services. These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to Sapphire not to disclose or use your information for other purposes.

In some cases, Sapphire may choose to buy or sell assets. In these types of transactions (such as a sale, merger, liquidation, receivership or transfer of all or substantially all of Sapphire’s assets), member information is typically one of the business assets that is transferred. If Sapphire intends to transfer information about you, Sapphire will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt out before information about you becomes subject to a different privacy policy.

Third-party plug-ins also may collect information about your use of the Site. For example, when you load a page on Sapphire that has a social plug-in from a third-party site or service, such as a “Like” or “Send” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other tracking mechanisms on our site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you visit Sapphire but do not allow access to personal information from Sapphire. Sapphire does not have access or control over these third-party technologies, and they are not covered by our Privacy Policy. For more information, see our Cookies & Tracking Technologies page. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. You may also opt out of the use of cookies by Google Analytics here. Additionally, you may remove yourself from the interest-based advertising of companies participating in the Digital Advertising Alliance program by opting out here (or if located in the European Union click here). Although our website currently does not respond to “do not track” browser headers, you can limit tracking by taking these steps.

We can only speak for ourselves; this policy does not apply to the practices of third parties that Sapphire does not own or control, or individuals that Sapphire does not employ or manage. If you provide your information to others, different practices may apply to the use or disclosure of the information you provide to them. Sapphire does not control the privacy policies of third parties, including other Sapphire members. Sapphire is not responsible for the privacy or security practices of Sapphire members or other websites on the Internet, even those linked to or from the Sapphire Site or Apps. We encourage you to ask questions before you disclose your personal information to others.

Security
The security of your personal information is important to us. Your Sapphire account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using our services.

Sapphire encrypts sensitive information (such as credit card numbers) using secure socket layer technology (SSL). Sapphire follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Sapphire receives it. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security. Sapphire offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.

Data Retention
Sapphire will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to provide you services. If you no longer want Sapphire to use your information to provide you services, you may close your account. Sapphire will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that closing your account may not free up your email address, username, or shop name for reuse on a new account.

You may inform us of any changes or requests regarding your personal data, and in accordance with our obligations under applicable data protection law, we may update or delete your personal data accordingly. We'll respond to your request within a reasonable timeframe.

Your Rights
If you are a Sapphire member, you can access, correct, change, and delete certain personal information associated with your account by visiting your Sapphire account settings. If you need further assistance, you can contact Sapphire through one of the channels listed below under “Contact Sapphire.”

Privacy Policy Changes
We may update this policy from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following:
(1) posting the changes on the Site and Apps,
(2) sending you an email or message about the changes, or
(3) posting an update in the version notes on the Apps’ platform. That way you can decide whether you want to continue using the Site or Apps. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Site or App following the changes constitutes your acceptance of the updated policy.

Do Not Track
Third parties may collect information about you across different web sites, including our website. We do not currently have the capability to respond to web browser do not track signals or other mechanisms that provide you with the ability to exercise choice regarding the collection of this information.

Contact Sapphire
If you have questions or suggestions about personal information you can contact Sapphire’s Support team via our Help Center, by sending an email to info@sapphireinnov.com, or by writing to us at one of the following addresses:
Pakistan
Sapphire Support Team – Privacy Policy
TIP Colony, Haripur.

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